Notice the title of this post references challenges, not problems.  In life it is important for us to keep a positive mental attitude when addressing any given situation.  It’s for that reason that I always refer to difficult situations as challenges (positive) instead of problems (negative).

When you strive towards excellence you are sure to meet a number of challenges along the way.  Indeed, I have faced a litany of challenges in my life, as surely you have too.  In order to overcome challenges that come my way, I consistently apply the following:

1.  Leverage Consultants

 

I usually call in consultants to assist me with overcoming short-term challenges.

i.e.  I’m currently bringing in a team of seasoned call-center consultants to build out a sales floor.  The consultants I’ve hired have helped a number of brands create sales training academies, telephone effectiveness strategies, quality programs etc.     What these consultants can do in 4 months would take me a lifetime…and I still couldn’t come close to the value they’ll bring to our sales floor.

It’s better to be the master of few vs. the jack-of -all.  Leverage consultants to overcome short term challenges.

2.  Hire Professionals

 

Online businesses scale faster than any other type of business in the world.  The reason for this is that the internet allows guys like myself turn ideas into a reality with a shoe-string budget…and then with just 1 click, we can sell to the world!!!

One important lesson I’ve learned in fast scaling businesses is to hire seasoned professionals.   When your customer base doubles on a monthly basis (a good challenge to have), your staff will find themselves wearing too many hats…and often times the wrong hats.

Fill the gaps during rapid growth phases by utilizing outside vendors.  i.e.  I hired 501 Certified Sales Force Developers to customize SF.  No need to waste our developer’s time on these niche dev projects – the learning curve is too great.

When hiring professionals, make sure you have a full-time HR recruiter.  List specific details for the position that are non-negotiables.

By surrounding yourself with a team of seasoned pros, you’re setting yourself up for success!!!

 

3.  Conduct Extensive Research

 

If you can’t measure it, you can’t manage it.  Do your research, seek professional opinions, and gain guidance from trusted resources.

You need to know what you’re up against so you can create an effective strategy to win.  The best calculated decisions can only be made after you’ve done a thorough due diligence.

 

One of the most important rules in entering new online markets is to TEST before you INVEST.   In basic terms, don’t start investing tons of money and time into an online business until you have sufficient data on the market.

Why’s that?

For starters, good ideas don’t necessarily equate into viable opportunities.  You need to have the ability to gauge market reaction to your idea.  All that really matters is the consumer reaction to the offer.  Whether it’s a B2B or B2C transaction, the consumer is the high court and their ruling comes in the way of a sale…or no sale.  Hence your opinion of the idea is ultimately judged by the consumer’s purchasing decision.

Case in point is my dear friend Lucas (real name protected out of respect).   Lucas had an incredible idea to offer a software tool to brick and mortar businesses that would allow them to easily conduct transactions online.  The concept seemed feasible and the targeted niche that Lucas went after was in dire need of this tool.

For close to a year Lucas toiled away at his project.  Blood, sweat, and tears went into this project, all with the blind hope that the market would react in a very positive way.

When launch day came Lucas had it all figured out.  Per his calculations, in a worst case scenario, he would still be able to score millions of dollars in revenue from capturing just 5% of the market.  After all, it isn’t that hard to capture 5% of the market….or is it???

With a shoestring budget leftover for advertising, Lucas launched his campaign…

Week 1, no sales…

Week 2, no sales…

Week 3, no sales…  Denial sets in, optimization occurs, back to testing…

Week 4, no sales…

Week 5, no sales…

Week 6, no sales…  Further optimization, back to testing…

……

…… no sales

 

My heart bleeds for entrepreneurs that fall into the “good idea” trap.  The brain damage caused by wasting time on a project that is doomed for failure is enough to cause a man to go insane.

Lucas could have saved himself from the cluster headaches had he spent more time testing & conducting a thorough due diligence of the market.  He would have quickly identified that the idea would have no market traction, allowing him to test different ideas…. With no money left over and exhausted from the failed venture, the only question that remained was if Lucas could bounce back?  TBD…

BTW – the only reason why I never fell into this trap is because I would have been homeless.  Back in college I tried to launch a clothing company for my fraternity, an online forum to rate teachers, athletic apparel sites, and other online ventures…some failed, some succeeded.  But all were launched in beta mode before systems were created to sustain the ideas.  This allowed me to discover what worked, and what didn’t.

I only enter markets that have pavement laid by previous entrepreneur’s.  Their dollars provide a great litmus test for what works, and what doesn’t.  That allows for my team to come in and add innovative ideas on top of proven business models.

Below is a simple 4 step test I created to test different online businesses.  I hope it works as well for you as it has for me:

 

The 4 Step Test Before You Invest

 

Step 1:  Run An Affliliate Offer To Test The Market

Jump on all of the affiliate networks to pull offers that are in the market you want to enter.  Test out different ad campaigns to gauge the consumer response.

Pay close attention to the amount of traffic that exists that backs out below your targeted CPA.  If the offer pays a $20 CPA and you can back it out south of that, then there’s a good chance that if you created your own offer, you would be profitable.  Offers almost always pay out CPAs that are south of their costs.

Beware of CPL offers as the traffic is deceptive.  There’s a lot of behind-the-scenes metrics involved in understanding true value of a Cohort Group of leads.  i.e.  I spent $26k on Adwords for 1 campaign last week that generated leads.  The revenue generated in that business from month 1 acquisitions was considerably higher than my spend.  Did the traffic back out?

Answer:  I don’t know.

The leads that my team converted were not all from the $26k that we spend on Adwords.  In order to properly discover whether this campaign makes financial sense, we would have to track the exact amount of money spent on a group of leads, how many of those leads converted, the CLV of those converted leads, operational expenses, etc.  Only then would we know whether or not the leads backed out.

 

Step 2:  Split Test Landers to Gauge Market Reaction.

Once you have data on the traffic channels that work, you need to discover whether you have the ability to compete.  You’ll need to go head-to-head with the affiliate offer you tested by running traffic on the same channel.  That way you can compare apples to apples.

If the offer you’re creating is a credit card submit, simply do not process the cards, just collect then void.  The thing that you’re looking for is the ability to competitively convert.

If you’re building a lead gen campaign, pick up the phone and call the lead back.  Have a series of questions available to measure the likelihood of a response.   Then crunch the numbers to determine what it would take to make the campaign successful.

The main reason why I got so focused on direct response marketing was because I could not afford anything but a strong direct response.  Going up against well capitalized opponents felt like David vs. Goliath.  Underdogs win by simply by outworking their opponents!

Step 3: Do Your Due Diligence

Once you have intelligible data, conduct a thorough due diligence of the market.  Make sure you identify and clearly understand the following:

- Competition

- Market Size

- Stage of Market

- Capital Requirements

- Patent Searches

- Replication Factor

- Domains Available

-  Opportunity Costs

 

Step 4:  S.W.O.T Analysis

Last but not least, you’ll need to run a S.W.O.T analysis.   Taken directly from Wikipedia:

SWOT analysis (alternately SWOT Matrix) is a strategic planning method used to evaluate the Strengths, Weaknesses/Limitations, Opportunities, and Threats involved in a project or in a business venture. It involves specifying the objective of the business venture or project and identifying the internal and external factors that are favorable and unfavorable to achieve that objective. The technique is credited to Albert Humphrey, who led a convention at the Stanford Research Institute (nowSRI International) in the 1960s and 1970s using data from Fortune 500 companies.[1][2]

Setting the objective should be done after the SWOT analysis has been performed. This would allow achievable goals or objectives to be set for the organization.

  • Strengths: characteristics of the business, or project team that give it an advantage over others
  • Weaknesses (or Limitations): are characteristics that place the team at a disadvantage relative to others
  • Opportunities: external chances to improve performance (e.g. make greater profits) in the environment
  • Threats: external elements in the environment that could cause trouble for the business or project

Identification of SWOTs is essential because subsequent steps in the process of planning for achievement of the selected objective may be derived from the SWOTs.

First, the decision makers have to determine whether the objective is attainable, given the SWOTs. If the objective is NOT attainable a different objective must be selected and the process repeated.

Users of SWOT analysis need to ask and answer questions that generate meaningful information for each category (strengths, weaknesses, opportunities, and threats) in order to maximize the benefits of this evaluation and find their competitive advantage.[3]

 

I sincerely hope that this post sheds some light on how to build an online business without losing your shirt.  Calculated risks lead to better decision making.

Make sense?  Good.  Now get to work!!! :)

Years ago a tenant of one of my rental properties, Dale, asked me how I was acquiring real estate at the age of 22.  Dale had just turned 29 and wanted to make a move in his career.  As an event planner for a large company in the area, he was stuck in the doldrums of a 9-5 job.  His bosses’ son had recently graduated college and was placed in a management position above Dale (not a happy camper).

As we all know, in the corporate and government sectors, nepotism often outweighs meritocracy.  Entrepreneurial vivacity is stifled by automaton “rules.”   The longer you drone away in the confines of these coffins, the more institutionalized you become…

Dale wanted in, so he probed:

Did you inherit a lot of money?  Or did you just hit the lottery?  How do you do it?

None of the above, I explained to him.   My secret to real estate success boiled down to 3 simple things:

1.  I applied the Rich Dad, Poor Dad principle of “make money work for you, don’t work for it.

2.  I actively sought advice from other real estate investors that we’re having success.  I’d latch on to people I met at the gym, church, etc. that we’re making money in real estate and pick their brains for every ounce of knowledge they had.

3.  I applied what I’d learnt and delved head first into the real estate game.  My dogged pursuit of investing allowed me to leverage the little money I had into a diversified portfolio of residential properties.

If that’s it, then I should have gotten started at 22 like you did Rich.  I’m gonna do this man, watch.” Dale noted.

I forewarned Dale about some of the obstacles that he might come across, and that if he can’t get over them, or around them, he’ll just need to bulldoze right through them…

About six months later I stopped by my rental home to check-in on Dale.  I was curious to see how far he’d come along on his journey.

I stepped inside and Dale greeted me with a huge bear hug.

“Rich, thank you so much for opening my eyes to all of this.  Since the last time we saw each other not only did I read Rich Dad, Poor Dad, I went on to read:

Rich Dads Retire Young, Retire Rich

Loopholes of the Rich

Cashflow Quadrant: Rich Dad’s Guide To Financial Freedom

Rich Dad’s Guide To Investing

Rich Dad’s Real Estate Riches…”

NO, NO, NOOOO!  Dale was stuck in a mode of paralysis by analysis.

Book reading is extremely important, but there comes a time when you JUST HAVE TO PUT THAT FU$#!NG BOOK DOWN and take ACTION!!!!  Get out in the community and start networking with realtors, brokers, and other investors.  Talk to mortgage lenders.  Get pre qualified!

If you find yourself in the rut of perpetual analysis, break free and start taking risks.  Baptism by fire.  The best way to get your feet wet is by putting them in the pool, NOT BY READING ABOUT HOW TO PUT THEM IN THE POOL!!!!

Same thing goes with running online businesses.  Don’t fear failure, embrace it.  Go register an LLC.  Setup a website.  Ask your friends/family for money.  File for an SBA loan.  Flip burgers to finance your internet startup.  BOTTOM LINE:  Take Action!!!!

Along your journey remember these famous quotes by Thomas Edison:

“I have not failed. I’ve just found 10,000 ways that won’t work.”

“Many of life’s failures are people who did not realize how close they were to success when they gave up.”

“Our greatest weakness lies in giving up. The most certain way to succeed is to try just one more time.”

“Vision without execution is hallucination.”

“Negative results are just what I want. They’re just as valuable to me as positive results. I can never find the thing that does the job best until I find the ones that don’t.”

“There are no rules here — we’re trying to accomplish something.”

After 15 years of marriage to the PC, I’m finally calling it quits.  Bottom line is that it doesn’t matter how bad ass the hardware is in your PC, it’s still slave to Windows.

-  Tired of poor customer service?

-  Tired of having your system freeze?

-  Tired of a system easily susceptibalbe to viruses?

-  Tired of PCs?

They say once you go Mac, you never go back.  I’ve yet to meet a Mac user that decided to switch to the PC.  In fact, almost all Mac users are die hard loyalists that take great offense to sleights about Apple.   I know where they’re coming from, Apple has the best products in the world and provides first class support!!!

I’m officially converted.

Goodbye Alienware – it was fun.

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