By Rich Gorman One Comment

Notice the title of this post references challenges, not problems.  In life it is important for us to keep a positive mental attitude when addressing any given situation.  It’s for that reason that I always refer to difficult situations as challenges (positive) instead of problems (negative).

When you strive towards excellence you are sure to meet a number of challenges along the way.  Indeed, I have faced a litany of challenges in my life, as surely you have too.  In order to overcome challenges that come my way, I consistently apply the following:

1.  Leverage Consultants

 

I usually call in consultants to assist me with overcoming short-term challenges.

i.e.  I’m currently bringing in a team of seasoned call-center consultants to build out a sales floor.  The consultants I’ve hired have helped a number of brands create sales training academies, telephone effectiveness strategies, quality programs etc.     What these consultants can do in 4 months would take me a lifetime…and I still couldn’t come close to the value they’ll bring to our sales floor.

It’s better to be the master of few vs. the jack-of -all.  Leverage consultants to overcome short term challenges.

2.  Hire Professionals

 

Online businesses scale faster than any other type of business in the world.  The reason for this is that the internet allows guys like myself turn ideas into a reality with a shoe-string budget…and then with just 1 click, we can sell to the world!!!

One important lesson I’ve learned in fast scaling businesses is to hire seasoned professionals.   When your customer base doubles on a monthly basis (a good challenge to have), your staff will find themselves wearing too many hats…and often times the wrong hats.

Fill the gaps during rapid growth phases by utilizing outside vendors.  i.e.  I hired 501 Certified Sales Force Developers to customize SF.  No need to waste our developer’s time on these niche dev projects – the learning curve is too great.

When hiring professionals, make sure you have a full-time HR recruiter.  List specific details for the position that are non-negotiables.

By surrounding yourself with a team of seasoned pros, you’re setting yourself up for success!!!

 

3.  Conduct Extensive Research

 

If you can’t measure it, you can’t manage it.  Do your research, seek professional opinions, and gain guidance from trusted resources.

You need to know what you’re up against so you can create an effective strategy to win.  The best calculated decisions can only be made after you’ve done a thorough due diligence.